Order and delivery overview
FND Dimensions is a small charity and therefore we only hold a small range of some products in stock and most items, including all clothing items, are manufactured to fulfil your order by our supplier and shipped direct from them to you.
Please remember that we are unable to accept returns for items unless they are faulty, as we are unable to return them to our supplier.
If you have any questions please email us before placing an order: shop@fnddimensions.org
Clothing delivery times
To ensure we are able to keep the merchandise costs for you as low as possible, our suppliers will be producing all the ordered clothing merchandise in batches, typically once a month, unless you are placing a bulk order.
This is because the cost of setting up a bespoke logo to manufacture the merchandise is quite high however it is much cheaper when divided by multiple items.
We plan to let you know once we have the latest production date from our supplier. Our supplier will ship the items direct to you, normally using Royal Mail 48.
If you have any questions please email us before placing an order: shop@fnddimensions.org
Shipping costs of clothing items
Our supplier charges us a flat fee for up to 2kg of merchandise clothing. We have made the decision to keep that fee fixed at £4.90 even if the order is over 2kg.
If you have any questions please email us before placing an order: shop@fnddimensions.org
Non-clothing merchandise
FND Dimensions buy some items in bulk and they are shipped direct to you from FND Dimensions.
These items include for example: pens, wrist bands, notebooks, water bottles, stress balls, drawer string bags etc
For the cost and timings of shipping these items please email us before placing an order: shop@fnddimensions.org
Need help?
Contact us at shop@fnddimensions.org with any questions related to delivery costs, delivery timing or any other question related to our merchandise.